Ethos Consultancy is the leading customer service consultancy firm in the Middle East. Originating in the UK in 1995, Ethos relocated to Dubai in early 2003.

A team of 5 has matured to a team of 50 in response to a very healthy and continually expanding client portfolio covering small, medium and large enterprises in both private and public sectors.

Our innovative products and services support a complete customer service measurement and improvement cycle and are at the forefront of cutting edge online solutions.

Measurement Solutions:
Mystery Shopping
Customer Satisfaction Surveys
Employee Satisfaction Surveys

Improvement Solutions:
Customer Service Training
Service Quality Benchmarking
The International Customer Service Standard


Ethos Consultancy has offices in both Dubai and Abu Dhabi, with partners in Oman, Qatar and Canada.