Golden Gate BPO Solutions is an outsourced contact center, business process outsourcing and customer relationship management organization. We provide our outsourced services from our high quality delivery and multi-channel contact centers located in the United States, Asia, Latin America-Caribbean and Europe. As a global provider, we are able to serve our clients' needs across multiple languages and diverse cultures. Our clients and management experience span a broad set of industries. Built on the premise that we want to serve our clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner, we also offer operational and strategic consulting and vendor management services.
Our Team offers a tenured perspective earned from our prior experience in managing small, medium and large US-based and global call centers servicing over 2 Billion+ customers. With our omni-channel experience, we use our Best Practices platform as a means of challenging the status quo to assist in evolving the service delivery experience for your benefit.
Our Client Philosophy:
> You are Important and Need Someone that Values your Business and Relationship
> You deserve Personal Attention to help Drive Operational Excellence and address ‘Inevitable Change’
> You should have a Partner that puts Your Needs in Front of their Own and Doesn’t Cut Corners
Above all, the following represents our Overall Commitment to People, Business and our Industry:
Our Opinions, Advice, Decisions, Recommendations or Offer of Help Place Your Needs First
Your Business and Your Needs and What we Believe Will Best Serve Your Needs
Forge Life-Long Relationships
Transparent and Honest Advice based on our own Successes and Failures
Specialties: Contact Center and CRM Solutions, Consulting, Vendor Management, BPO Services, Data Analytics, Work Force Management and Quality Assurance