“Be the change you wish to see in the world” has long been Heigo Paartalu's, CEO and Creator of Grate App, mantra. The “GrateApp” idea came to Paartalu after dining at one of his favorite Palo Alto’s Italian restaurants in the summer of 2014, when the customer service experience was horrible, however the food on the other hand was amazing as always. Wanting to let the restaurant know how he felt, and after searching from online he realized there is nothing that allows users to rate only the service, he saw the need to create a service which would solve the issue many people are having.

“Giving a 30% tip for spectacular customer service is a wonderful thing but that’s where it also ends, though, if the service happens to be bad then in most cases the manager will never find out and they keep doing the same mistakes over and over again. Grate allows customers to go one step further” says Paartalu. When they leave a review for their actual server then the restaurant managers are able to privately see it. Management is then able to know what their customers think and how to improve their service.

Paartalu has been involved with restaurants since he was 17, starting as a “busboy” and moved up as a shift manager, he knows what quality service is and ways to improve it. Grate will help both the customers and businesses around the world for a better customer service. Grate is available around the world and used by restaurants in San Francisco, Los Angeles, New York, Tokyo, Miami, Amsterdam, New Zealand, Dubai and many other countries and cities around the world.