Grategy LLC is a provider of books and services including keynote speeches, seminars and workshops focusing on customer retention, employee retention, customer service, and team-building by creating a culture of appreciation.

Lisa Ryan, Chief Appreciation Strategist, has been speaking professionally since 1997.  She is the author of five books and has been featured in two documentaries, "The Keeper of the Keys" and "The Gratitude Experiment" as a gratitude expert.