Infinity CCS provides a complete range of technology solutions which make contact centres work better.
Every day we help thousands of agents deliver a great customer experience, and some of the biggest brand names in Europe increase profitability as well as their NPS and customer satisfaction scores.
Our solutions can be deployed in a variety of flexible, cost-effective ways (including hosted) for 10 to 10,000+ people working in single or multi-site contact centres and back office environments.
Our solutions include:
• Unified agent desktop with Knowledge Base
• Drag-and-drop workflow and script designer
• Predictive dialling, ACD and CTI
• Quality assurance scorecard software
• Performance reporting and KPI alerts