Infinity CCS provides a complete range of technology solutions which make contact centres work better.

Every day we help thousands of agents deliver a great customer experience, and some of the biggest brand names in Europe increase profitability as well as their NPS and customer satisfaction scores.

Our solutions can be deployed in a variety of flexible, cost-effective ways (including hosted) for 10 to 10,000+ people working in single or multi-site contact centres and back office environments.

Our solutions include:

•     Unified agent desktop with Knowledge Base
•     Drag-and-drop workflow and script designer
•     Predictive dialling, ACD and CTI
•     Quality assurance scorecard software
•     Performance reporting and KPI alerts