InteractCRM

Founded in 2002, InteractCRM specializes in solutions for CTI Screen pop, Intelligent Contact Routing, Self Service Automation, Speech, Outbound Dialing, Campaign Management, Unified Agent desktop, Social Media Integration, Integrated CC Analytics and Customer Service CRM. Our product suite adds significant value to contact center solutions and have been developed to address specific needs in today’s contact center deployments.

InteractCRM is an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies worldwide.

Our services include design, development, implementation and support of Avaya IC/OA, Business Advocate, Avaya VP/IR, PCS, Avaya IQ, CCE, Avaya Aura ContactCenter, AES, Cognos and Loquendo Speech. InteractCRM customers span Financial, Insurance, Education, Healthcare, Telecommunications, Public Transport and Retail sectors.

InteractCRM also provides education services to customers, BPs and Avaya associates under the Avaya University umbrella.