Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume contact centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers.
As a Technology Partner of the Avaya DevConnect Program, INI leads the way for emerging contact center technologies, providing innovative yet highly stable solutions for Avaya platforms.
With deep technical experience, INI optimize each client’s solution for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation that provides unparalleled customer satisfaction in self-service environments.
• Providing callers with 24/7 automated access to important information
• Routing callers seamlessly to the information and agents they desire as quickly as possible
• Notifying customers proactively with omni-channel outbound communication
• Collecting information from callers via voice and data capture
• Processing payments with a focus on PCI compliance
WHAT'S DIFFERENT ABOUT INI?
• Expertise in creating natural, speech-based experiences for the end user, and in tuning speech recognition applications to optimize caller success.
• A disciplined, highly tuned project management process that ensures successful solution implementation. INI employs a complete Project Life Cycle approach which facilitates trusting long-term relationships with our clients.