i-SupportDesk.com is a revolutionary IT Outsourcing company that focuses on delivering premium IT Support services without the Premium Price. Instead of paying the standard $80-$120/hour for an IT person to drive out to your office, regardless of how hard or easy your task is for them, you can call us and have us remote to your troubled PC or Server and troubleshoot and solve the problem in a fraction of the time for a fraction of the cost. We can save you a tremendous amount of money on tasks such as: Regular PC Maintenance Virus and spyware scans Defragging/Optimizing Hard Drives Fixing printing problems Teaching users how to do various things on their computer to help them be more productive. Your current IT company will charge the same rate they do for the mission-critical tasks as they do for these things as well. They are not giving you any kind of discount when they costs to provide services goes down. We do. Sometimes you do NEED an IT person physically on-site. But 80% or more of the time, the work can be done faster and cheaper using our "cutting edge remote access software" to connect right to the sick computer and fix it up! Our technology cuts our costs in a big way, and we pass that savings right on to you! My Experience I am a seasoned IT specialist. I started in the industry in 1996 as a service manager in a huge retail box store. I also did some of what we call in the industry "break/fix" work. Something in your computer breaks, and I fix it. This is typically done in a service center with a tech sitting at a workbench fixing one PC (or several) at a time. Often this involves hardware replacement: bad memory, motherboard, hard drive, power supply, etc. And sometimes is involves reloading operating systems, software, and running clean-up scans. My experience has generally been on Microsoft networks, Microsoft Servers and PCs, and virtually all aspects of the Internet for business and the home. I have installed and configured literally hundreds of networks for businesses ranging from small home offices, medium sized enterprises. I am an expert with Microsoft Windows Server 2000-2003, Windows Small Business Server, Microsoft Exchange Server, Microsoft Active Directory. In essence, I have managed all aspects of IT for small businesses from initial setup and configuration all the way through everyday administration, maintenance and monitoring. My experience also includes planning, configuring, and restoring backups as well as full disaster recovery. I have consulted with most of my clients to help them make the best purchases at the best prices, and many clients have asked me to plan their future IT needs and growth on a 3-5 year plan. I also have a great deal of marketing and Internet marketing experience and can help business owners make good choices when venturing onto the Internet to expand their business.