Kombatix

Merchants can lose money to friendly fraud even if they have a strong fraud prevention system in place. This is because it can be difficult to prove that a transaction was legitimate.

There are tools in place to stop true fraudulent transactions from occurring, and tools to help settle disputes filed with the bank and prevent or reverse chargebacks, but today’s merchants do not have a tool to bridge that gap and keep revenue in their pockets – until now.

Kombatix does 2 things to fight friendly fraud:

Triangulates contact data to match the person making the dispute with the person or household that actually initiated the transaction.

Evaluates a verified digital identity using the triangulated contact data compared to a vast network of faud screened transactions to provide a risk and online identity profile, allowing you to determine if there is actual fraud behavior associated with this profile, or if there are no fraud indicators – which would denote that the person disputing the validity of the transaction is likely trying to commit friendly fraud.

We have found that when dealing with friendly fraudsters, sometimes all that is needed is a “No, I will not refund you, we have proof you made this transaction and we will send this proof to your bank” for the fraudster to stop in their tracks and back off. Most people committing friendly fraud don’t want friction, and they don’t want to risk their accounts getting closed by the bank or getting a new credit card number.

Kombatix is a new company that provides data and software to help fight friendly fraud at the time of customer interaction. Our fraud detection algorithms provide merchants and their customer care representatives with transaction and contact data that provides a friendly fraud likeliness rating. This allows agents to use talk scripts to deflect friendly fraud attempts, saving your business money and protecting your customers.

But that’s not all – our data results can be exported to a report or saved as a support ticket comment, making it easy to keep track of potential fraud attempts. Plus, this data can be provided to banks in case of a dispute, giving you added protection and peace of mind.