About

What we are…
Started with a team of 5 in the year 2003
Present strength – 120 people strong work-force
Handling processes – Cross-sell, Collxns, Insurance, PL, Health-care, etc.
Our esteemed Clients – HSBC, ABN-Amro, Kotak, Indian Health Organisation
Our motto - Team Viba – Together everyone achieve more for Very important business aspects

Credentials…

Setting Standards in :
We believe in 360 degrees satisfaction – ensuring satisfaction of Customers, Clients and the Team members
Quality-ridden work, which lead to minimal complaints received from our clients and their customers
Our onus always lies in MARKETING the product rather than SELLING the product, which makes our processes more unique than others
Customer appreciation mails received for our team
Maintaining the attrition levels by creating avenues for job satisfaction, growth and knowledge..
We are now a more responsible and bigger team – eying for more productivity and performance of the teams..


Our Set-up…

A fully furnished 5000sq.ft. sprawling office space centrally located in Secunderabad, easy accessible..
Technologically equipped premises - ready-to-occupy work-station space for about 140 computers, with latest configurations and necessary Fully Automated Dialer setup(Predictive/Preview/Manual), that can make the environment more faster, robust, effective and efficient..
Connected internally with Cat 5 cabling system supported by high-end efficient switches for smooth and secured internal data transfer..
Backed up by UPS for uninterrupted power supply, for the premises for smooth running of the operations..
24/7 Dedicated internet connectivity for uninterrupted connectivity backed up by Dail-up connectivity..
Dedicated work force who are making the existing processes consistently successful in the terms of smooth running, operation and management of a call centre, and always prioritising our clientele set productivities as well as target achievements..

Our Strengths…

The entire TEAM VIBA - Ensuring customers satisfaction, both internal and external..
Working atmosphere and faclilities – CRM, professional approach towards work..
Practical, creative and innovative sales approaches, which are successful..
Expert Management, who are having around 6 years of domain expertise..

Our Offerings…

We has successfully set up and managing Inbound/Outbound call centers for for prestigious and esteemed clientele, which includes ABN–AMRO Bank, AVIVA Life Insurance, ICICI Bank, HDFC Bank, HSBC, GE-MONEY, OM Kotak Life Insurance, ICICI-Prudential Life Insurance, Seventy mm Media, Tata Indicom and others.
The services currently being offered by our dedicated inbound and outbound Call Centers includes Recoveries/Collections’ Portfolio Management, Tele-marketing, Tele-Sales (Both pre-sales and post-sales services)‏
Our Capabilities includes, trained staff currently in place to sell Specialist Products and Services, Software Systems and processes available to provide product information at each workstation.

About our Team…

The company is promoted by Anand Kumar PVS, who is a Mgmt.Graduate and has aroung 7 years of profound experience in handling Domestic Call Centres with domain expertise in the fields of Tele-sales and Marketing, Collections, Customer support, and Back-office related activities.  

Laqshya comprises of a vibrant, young team, who are well-trained and talented in their respective work areas and always motivated and committed to reach out their goals and achievements.

Present Processes…

HSBC – Team Size – 60
    Cross-selling of BT/Cash and other products across PAN-India for their existing Credit Card holders
Kotak Life Insurance – Team Size – 25
    Direct Mktg. of Insurance (ULIP product) thru tele-marketing channel for Hyderabad and rest of AP
HDFC Bank – Team Size - 15
    Collections for their Risk-X customers thru tele-calling and Pickup support for Hyderabad
Indian Health Organisation – Team Size  - 20
    Direct Mktg. (Acquisition) of Health Plans for Hyderabad