About

LuvMe 愛美 shipping worldwide and has a wide range of discount beauty products, discount perfumes, skin products, makeup products, discount skincare, estee lauder makeup, cheap beauty products as a cosmetics online shopping.

Payment Method
1. Cash on Delivery

2. Bank Transfer

3. Credit Card

LuvMe.com.hk accepts the following payment methods。If any question, please contact LuvMe Customer Service Center：info@LuvMe.com.hk

Cash on Delivery

If the delivery address is in Hong Kong, you can choose cash on delivery. Please remind that it is not avaliable for the remote area, island, and special region

Since our courier team do not provide changing service, please pay in exact amount. Please sign for confirmation that our team receive your payment.

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Bank Transfer

If the delivery address is in Hong Kong, you can choose bank transfer。

Once the payment is done, please Whatsapp or email the receipt with the invoice number to payment@luvme.com.hk.

If we cannot confirm your payment within three working days, your invoice would be cancel and we would like to inform you by email.

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Credit Card

LuvMe.com.hk accepts credir card via  PayPal.

Please follow the instruction of PayPal to finish your payment.

Please remind that PayPal accepts the following Credit Card.

After Sales Service

Exchange, Return, & Refund

Your interest is protected by our “14-days guaranteed return policy”, we accept products sold by LuvMe.com.hk with not more than 14 days of receipt (based on the delivery record). Please contact us for more details：info@LuvMe.com.hk / +852-3595-2477

We're sorry, but we do not accept returns of certain products, including:

1. Any product that is returned more than 14 days after receipt.

2. Any product that has been opened or used (taken out of its plastic wrap or box).

3. Any product that is not in its original condition, is damaged, or is missing parts.

4. Any free gift product and samples.

5. Exchange, Return, & Refund:

All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products to us.

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

Only in case the product was sold out, we'll refund the value of product in the same form of payment originally used for purchase.

You can pack and send your return to us in just a few simple steps:

Provide us with your Order Number, and indicate returned products and the reason for your return to us. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request. Send the returning items by mail to: Room C, 9/F, Mai Hong Industrial Building, 160 Wai Yip Street, Kwun Tong, Hong Kong. All return shipping fee must be prepaid.

Refund will be issued to the same account holder and in the same form of payment originally used for purchase.

1. Alipay 2 to 3 weeks.

2. Cheque 4 to 6 weeks

3. Credit card (except UPOP) 4 to 6 weeks.

4. PayPal 2 to 3 weeks.

5. Elegraphic transfer 4 to 6 weeks.

Delivery Information

1. How long will it take to get my order?

2. How much am I charged for shipping?

3. Do you ship to our country?

4. What happens if my delivery goes missing or is damaged