Now Health International is an award-winning specialist international health insurance provider based in Hong Kong, Shanghai, Dubai and the UK. At the heart of its offer are benefit-rich products combined with their aim to provide unparalleled service to its customers.
All Now Health customers are covered anywhere in the world, excluding the USA, with its basic annual maximum limit starting at USD 3m per year. There are four levels of cover available which means that customers can select the level of cover their prefer to suit their lifestyle, from essential medical treatment, to a more comprehensive package.
The company intends to lead the way in the market with its service offering. The customer service guarantee consists of six promises when buying, claiming, editing or renewing.
Now Health’s set of service guarantees include:
• Eligible claims will be processed in five working days
• Underwriting-referred business will be responded to within two working days
• Plan documents will be dispatched within five working days
• If customers decide to go paper-free, membership cards will be dispatched within two working days
• Guarantees of payment for medical providers will be placed within two working days
• All enquiries will be responded to within one working day
Now Health’s website is designed to make it simpler to manage international health insurance, from joining to claiming. Its complete online solution means that customers can choose to go paper-free, although they can always request to receive their documents by post, if they prefer.