About

Our Flagship service at O’Reilly Data is Total Managed Care. This service is a complete IT Solution for your small business. We offer 24/7 monitoring, unlimited helpdesk support, onsite support as well as true Full Disaster Recovery for your servers.

We manage your anti-virus, email solution, Microsoft Security Updates, firewalls, computers and servers. We also manage all of your IT vendors, from Internet Service Providers, to Website hosting service, IP Telephone vendors, printer vendors and any others your company might have. This lets you concentrate on your business and leave all the IT to O’Reilly Data.

24/7 MONITORING FOR NETWORK, SERVERS, DESKTOPS AND LAPTOPS
Our state of the art technology will constantly monitor your infrastructure, alerting our experts as soon as something goes wrong. 9 time out of 10 we will fix the problem before you or your employees notice something is wrong
We monitor everything, from the health of the hardware, to the latest update of your anti-virus. We will make sure that you have a healthy and secure infrastructure at all times
Once a month you will receive a custom report with the Security Score of your network, the uptime for the last month, the level of viruses avoided, as well as other custom information applicable to your environment.

UNLIMITED HELPDESK SUPPORT
We offer unlimited support during work hours either by phone, email, or instant messenger. Our highly skilled technicians will talk you through the problems, and can take control of your PC to fix the problems themselves when needed.

ONSITE SUPPORT
In the event that there is an issue the Helpdesk is unable to resolve remotely, we will send one of our Onsite Support Technicians to your office to fix the problem quickly and with a smile.

FULL DISASTER RECOVERY OF YOUR SERVERS
Our Total Managed Care package includes Disaster Recovery of your servers. If the worst should happen and your server dies, our Onsite Technicians will quickly respond and not leave your office until your data is restored and the server is up and running.

VENDOR MANAGEMENT
Let us worry about changes to your ISP, you printers or your IP telephones. We will make sure they have all the relevant information for your network, and will work with them to make changes and updates to your systems with little or no downtime.