Performance in People

Performance in People works with some of the World’s leading brands to improve customer service, sales and customer experience management & delivery. All our clients have a common objective, consistent delivery of excellent customer service and sales performance across their UK network.


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Performance in People’s range of services include:

•     Mystery Shopping
•     Customer Surveys
•     Audits
•     Training and Coaching
•     Service Standards Development

Performance in People is the UK’s leading customer service business, providing services throughout the UK with over 50 head office staff and a nationwide team of more than 35,000 mystery shoppers, researchers, auditors.

Performance in People’s online reporting platform tracks all aspects of our clients’ performance from excellent customer service, to examples of less good customer service. Our system also provides a range of applications to ensure our clients improve customer service, sales and customer experience, delivering the complete customer service management tool.