Pretium Solutions is the premier provider of cutting-edge, sustainable and globally recognized customer service, call center and sales training, consulting and leadership programs. Pretium shows companies how to create, build and maintain customer loyalty, the most important measure of a company’s success with its customers and the most profitable customer service outcome, and how to live out the company brand promise where it counts the most – on the front line.
We have revolutionized the customer interaction by equipping customer-facing employees and service representatives, as well as their supervisors, managers and leaders, with the insight, tools and skills necessary to intentionally and proactively create a loyalty-building and brand promise delivery experience with every customer during every customer touchpoint.
Pretium’s flagship program, the Golden Touchpoint™, is a cutting-edge customer service solution that is producing results for companies in more than 30 countries and over two dozen languages. The program is ideal for call/customer service center platforms and is also effective in any business environment where customer-facing employees have direct, face-to-face interaction with customers.