The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer experience. CSIA is the professional body of choice for customer service leaders and leading organizations seeking professional recognition through the attainment of internationally recognized industry qualifications, certifications and awards. This session, delivered by Christine Churchill, Co-Founder and Executive Director of the CSIA, will detail the International Customer Service Standard (ICSS), the internationally recognized Certified Customer Service Manager course, as well as the International Service Excellence Awards. Learn how to set yourself, your team and your organization apart by utilizing internationally proven tools. www.serviceinstitute.com