About |
Susan owns Susan Hoekstra & Associates and is an experienced senior manager and consultant who spent the past 25 years working with multi-sized, fast-paced
companies in the manufacturing, distribution, membership services, franchise and financial services industries. Over the years, she has developed a penchant for developing strategic service initiatives that drive growth and value to clients, employees and shareholders. Most recently, she worked at a $5 billion corporation, responsible for their service strategy, and released book, The Service Journey, now available from Amazon.com or barnesandnoble.com.