WinAkademy Soutien Scolaire is a French Tutoring Company with new innovative services.
WinAkademy offers courses for all ages, and all matters from 22 euros par hour.
Our tutors and teachers are formed to pedagogical and scientifc methods to teach.
We are improving our methods everyday and we are searching to provide the best quality service to our customers.
How to have an "active listening" on the parent needs and be able to respond favorably to his request?
Teachers and school support team of WinAkademy share their experience and expertise with the new arrivals to make each course a successful mission.
Before responding to a request for tutoring, a telephone contact is usually started. The telephone service is much more than an act of management. It can give a first impression of monitoring and listening to our customers.
Put ourself in the place of the parent is guarantee our customers a quality relationship, through different channels for communication, such as telephone or social media. Each contact counts.
It is important to show the client-parent that we are aware of his request - the courses of tutoring at home.
The parent wishes his application to be considered quickly. The objective is to satisfy all requests, if possible. This is often achieved. If no immediate solution is proposed, the manager will call the client or the client is asked to recall if he/she is not reachable.
Knowing the expectations of parents is not innate. This is acquired over time and through appropriate training: technical - but also behavioral.
Vigilance, accuracy and relevance
The parent needs to know how the application will be processed and in what conditions and time limits.