Our founder Monica Or, consults with independent Hotels and Restaurants working closely with their owner / managers. She specialises in producing optimal results which increases their profitability. Having looked at the common hospitality issues that these businesses face she has developed a model which she shares with her clients which looks at their business strategically and how this translates in to the relationship they have with their customers. By customers she means their suppliers, staff and guests. From this she helps them to develop measurement tools to ensure they can monitor their own performance and remain profitable.
Monica is a Fellow of the Institute of Hospitality, regularly writes for Hotel Industry magazine and is the author of "Star Quality Hospitality - The Key to a Successful Hospitality Business"