Survox solutions enable CX professionals, market researchers, and opinion polling organizations to reach the exact respondents needed to gather representative feedback and distill quantitative and qualitative insights from conversational response. By integrating with online survey platforms, Survox removes historic technical barriers to voice adoption.

The company’s expertise in voice-based data collection now extends to natural language processing technology. Currently leveraging IBM Watson, Survox’s software can auto-generate and deliver personalized, dynamically updated, voice-based surveys for each audience member and then have the conversations translated into text for near-real-time trend and sentiment analysis