Techy works by customers requesting a repair through our form on our website. After submitting the form a representative we contact the customers to try and identify and diagnose the customer 's issue we send a bill and after receiving payment we proceed in repairing the customer's computer. We guarantee that the fees we charge are the cheapest they'll find on the website. If the issue of the computer is not resolved we refund the customer the amount they paid and return their computer in its original state.