The Difference a business training and coaching firm specializing in helping large and small organizations increase profits through outstanding customer service and effective executive communications.

Laurie Brown, CSP, the President of The Difference, has an international clientele, having worked on four continents and numerous countries including the UK, Panama, Japan, Mexico, Germany, Spain, Australia and Thailand, and throughout the United States and Canada.

Clients include Ford Motor Company, Accenture, American Medical Systems, BMW, General Motors, GMAC, IBM, Jackson Hewitt, Mercedes Benz, Mercy Health, The National Association of Career Women, United Auto Workers and Visteon Japan.

Over the past two decades, The Difference has earned a reputation as a highly engaging, fun and effective business partner whose work generates meaningful and lasting results fast.