The Institute (TICSI) was founded in 2005 and aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. A need was identified globally for a universal customer service standard; The Institute (TICSI) has developed The International Customer Service Standard (TICSS) and set this as the cornerstone of customer service excellence globally.

Established to collate and amass best practices in customer service, The Institute (TICSI) strives to support interested organisations and individuals with the resources they need to excel in all elements customer service performance. The Institute’s (TICSI) ultimate goal is to educate, encourage and reinforce the use of global customer service standards across diverse and always changing international business environments.

TICSI operates from London, Dubai and Singapore with global partners placed in selected countries worldwide.