VADS Berhad (VADS) is one of Malaysia’s leading BPO and Managed ICT Service provider. Our main activities are Business Process Outsourcing, Value Added Services and IT Services.

We bring together people, processes and technologies to enable more effective and dynamic use of information technology and communication.

VADS having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today we are wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries.

We empower businesses with value-based innovative solutions and services by offering our expertise in what we do best that allows you to focus on what you do best – your core business.

Service Offerings:

(A) Customer Experience Management
- Customer Service
- Technical Support
- Service Desk / IT Help Desk
- Contact Centre Lite
- Application Processing
- Payment Processing
- Order Processing

(B) Revenue Generation and Protection
- Telemarketing
- Tele Sales
- Inbound Sales
- Inside Sales
- Tele Collection
- Tele Reminder
- Tele Save A Customer

(C) Knowledge Process Outsourcing    
- Business Insights
- Dashboard Reporting
- Social Media Analytics

(D) Learning and Talent Management
- Leadership
- Train & Place
- Business Excellence Consultancy

(E) Business Suites / Facilities Management    
- Facility Management
- Disaster Recovery