Vcare Technology is an offshore call center based out of the United States. The company has several delivery centers in India as well as in the other countries across the globe. Vcare Technology has been providing efficient BPO services to organizations across the world since 2003. Off late, Vcare Technology has started providing innovative IVR solutions to its customers. Such services enable automatic identification of profitable customers on phone and instantly routes the call to the associated call center executives.
Well known for its hardcore contribution in the BPO sector as well as in telecom sector, Vcare Tec has also gone beyond its excellence in providing IT enabled value added services like: Call center services, such as inbound calling and outbound calling, backend support, technical support, email and chat support; IT services such as: telecom billing software development, website designing and development, IVR services and infrastructure management services; Data analytical services such as web based research activities, intelligent routing and free queuing and Customer Relationship Management along with Telecom billing and OSS solutions for the telecom industry.
Envisaged under the leadership of Mr. Sandip Mehra, the CEO, Vcare Tec is headquartered in New Jersey, USA with multiple delivery centers spread across the world along with India. Apart from excelling in its forte of BPO call center, in the recent years the organization has started focusing on the telecom sector by providing an array of billing and OSS modules to its fortune 500 clients. These modules include: Lifeline ETC module, Activation module, CSR module, Agent Portal, Billing module, Inventory module, and Data Analytics & Reporting.
In the BPO sector too, the company has been offering unrivaled services with its CISCO based IP network, which has enabled its call center agents to offer uninterrupted services and solutions its customers. In the coming years Vcare Tech is also expected to etch its name as the providers of KPO as well as LPO services.
As a customer-oriented company providing business process outsourcing services, Vcare Technology makes sure that the information provided by its clients is secured to the core. Therefore, as a ritual, it is compulsory for the employees of Vcare Technology to follow the security regulations laid down by the company. Taking into consideration the quality perspective, Vcare Technology ensures that its quality assurance department makes every sincere effort to make sure that services of premium quality reach its end customers in the minimum possible time.