Impact Learning Systems is a performance improvement company. We specialize in developing and supporting front-line agents in contact centers. Impact provides a broad line of customer service, sales, and language training to improve agent performance and enhance business outcomes.

Impact’s mission is to enhance business outcomes in contact centers by improving the performance of sales and service representatives. Our products and services:

   * Empower employees with the skills and motivation to effectively communicate with customers.
   * Enhance and support product education.
   * Provide management tools to sustain and advance employees' effectiveness.
   * Encourage a positive and professional attitude towards work.