Business Etiquette International

Today’s Workplace Challenges            
In building effective teams today, companies are facing many employee and work environment challenges.  

How Business Etiquette International can help
with these challenges:

In-Office Work Environment  
Blending Boomers, Gen X and Gen Y  into a civil, positive and productive work force  
New hires transitioning into your company culture that are technology driven, career- oriented  and eager to learn, but socially inadequate in business etiquette

Management Development
Employees who are on the “fast track” to higher,  more responsible positions,  who just need a little more confidence and polish in business etiquette and protocol diplomacy

Client Relationship Building
Sales teams who tarnish your company’s image by lacking basic etiquette and communication skills when dealing with clients, causing more customer
complaints than sales

Internal employees who interact with customers through technology - phone & voice mail, email, and written correspondence, who lack understanding of
common courtesy and technology protocol

International Briefing
Senior management teams that are “going global” and want to be educated and briefed on a country’s  business customs, culture, and idiosyncrasies
Sales teams that need to know how to do business and contract negotiations in another country

Outclass the Competition
Seminars
How you interact with others – the small things like greetings, small talk, listening & networking – will determine how successful your business relationships are.  Social skills are critically important to on-going success; people do business with people they know, like and trust.

Seminars cover the soft skills of body language, appearance, proper introductions, duties of a host or guest, conversation skills, use of technology in today’s communications both written & verbal and more


The Dining Seminars
Table manners stand out as perhaps the single most important benchmark of etiquette.  Table manners give us confidence by providing guidelines on what to do during a public activity; the reality is people judge other people by their table manners.  Good table manners allow you to concentrate on participating in the business conversation and not on your dining skills.
Seminars cover basic manners, placement & use of table setting, proper seating, serving, toasting, Continental & American styles of eating and more.

International Protocol
The importance of understanding other cultures and customs when doing business in the global market is the focus of this session.  It is designed on three strategies: global awareness, mastering the meetings and negotiation and cultural awareness.

Seminars  cover global conversation skills, cultural awareness, understanding Monochronic & Polychronic cultures and time, gift giving, gestures, women in international business and more

Considerate Conduct in the Work Place
A crucial measure of our success in business is the way we treat one another.  Based on research, technical skills and knowledge account for 15% of the reason you get a job, keep a job and advance in a job.  85% percent of your job success is connected to your people skills.  Considerate conduct is being civil to others in all your interactions; it’s your people skills.  

This session covers 15 aspects of civility and communication techniques that help build a team that will “outclasses the competition” by learning how to effectively communicate and connect with others in the work place.

Custom Designed Seminars
Seminars designed to meet the specific needs of the organization or employee.