Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value.
Customers can often serve themselves to real time information and subscribe
to a service in an instant; and customers choose how and when to engage with vendors by phone,
e-mail, web, social networks or – more often than not – through the cloud application itself.
In the Cloud Era vendors should know what customers are up to and whether customers
are getting real value. After all, customer actions speak louder than words,
and customer value always comes first.