Upstream Works Software Ltd.

Upstream Works makes contact center and customer experience software, with 25 years in CX. Its platform, Totalix, is a full omnichannel contact center that goes live in minutes and runs inside the business applications teams already use, in five editions: Totalix Complete, Totalix for Cisco, Totalix Embedded, Totalix Mobile and, from January 2027, Totalix for Amazon Connect. UWXP, its AI experience layer, runs on specialized small language models. The family also includes UW Knowledge & Assist, UW Insights and AgentNow. Upstream Works sells through more than 50 partners and is ISO 27001:2022, SOC 2 and HIPAA compliant. It is headquartered in Woodbridge, Ontario, Canada. Learn more at upstreamworks.com.